Effective: December 17, 2018
This Privacy Notice (“Notice”) describes how The Monrae Group LLC
(“Monrae Group”, “we”, “us” and “our”) collect, use, share, secure,
and eventually dispose of (collectively “process”) your personal data.
Personal data is any information that does, or could, identify you.
Your rights over your personal data are set out in
Section 8– Consumer Rights and Choices.
This Notice applies to personal data collected by our websites, apps, and products
(collectively “services”), and in the course of routine offline business contact with you.
This Notice is addressed primarily to our customers, service users (including visitors to our sites and
trial users), sales prospects, and individuals whose professional data is included in our services.
We will update this Notice from time to time and will communicate material changes to you through an
appropriate channel (for example, by e-mail or via a notice on our website and in our services).
2. Personal data collected
Types of personal data we collect
How you interact with us, and the different products and services we offer, or that you are identified
in connection with, determines what personal data we collect about you.
The personal data we collect may consist of the following:
Name and contact details,e.g. name, e-mail address, postal address,
Log-in Credentials,e.g. security and credentialing information required to access
User inputted content,e.g. content you provide to us when you use our products
and services (for instance, if you use notes areas of our products to record your findings or
contact our customer service team or any information you choose to include about yourself in our
Device information,e.g. information about your computer or other device, such as
IP address, location or provider.
Usage information,e.g. information about your use of our services, such as date
and time of visits, the pages viewed, time spent at one of our websites.
Purchase history,e.g. purchases you have made, when your subscriptions expire or
Demographic information,e.g. your country and preferred language.
Billing information,e.g. credit card number and payment details if you make a
payment through our services
Sources of personal data
We collect personal data directly from you:
When you use our services,e.g. when you purchase or have access to our products,
we will collect the professional profile details and other information that you choose to enter
into our products. We will also store your log-in credentials for our products.
When you interact with us,e.g. when you fill in a form online, we collect the
information that you include in those forms or when you seek help with technical issues, you may
share information about your devices with us, such as their operating system and installed programs.
Through cookies and similar technologies included in our services,e.g. when you
access our products, we collect device and usage information your usage of our products.
We also collect personal data about you from third parties:
The organization(s) to which you belong or person(s) who have arranged your access to our
products and services,e.g. your employer or the institution you’re affiliated with may
provide us with contact information so that we can set up your login.
Our partners and service providers,e.g. technology providers in connection to
your use of our services.
Publicly available sources like academic publications, patent offices, and regulatory
agencies,e.g. if you are an academic author or researcher, a patent holder, or clinical
trials investigator, your professional data such as your name, work contact details, and
specialization may be included in our services.
Other public or paid-for sources,e.g. we may acquire marketing lists from third
parties to identify prospects for our services (see Section8 – Consumer Rights and Choices for
information on managing your marketing preferences).
Sensitive personal data.
We do not process personal data about race or ethnicity; political opinions, or religious or
philosophical beliefs; trade union membership; or genetic, biometric, health, or sex-life information
(“special categories of personal data” as defined by the European Union General Data Protection
Regulation) unless you provide or indicate such information in a user-controlled area of our services,
for example, a professional profile. We may occasionally collect personal data that are subject to
enhanced security requirements, such as requiring a credit card or government-issued ID to complete a
transaction you have requested.
3. Purposes of processing
This section sets out the purposes for which we use your personal data. Your relationship with
Monrae Group will determine which purposes apply to you.
It is necessary to perform contractual obligations to you:e.g. if you have a
contract with us, we process your personal data to perform that contract (i.e. provide you with
products and services).
It is necessary for our or a third parties’ legitimate interests:details of those
legitimate interests are set out below.
Where you give us your consent,we collect consent in only limited circumstances,
e.g. in certain circumstances for marketing purposes.
It is necessary to comply with a legal or regulatory obligation:e.g. to respond
to a court order or a regulator.
Our legitimate interests
Our legitimate interests in processing your personal data are mainly customer and product
administration, provision and improvement of our services, protection of legal rights and marketing.
More detailed information about these legitimate interests is set out below.
Customer and product administration:to provide you with our services and
information you requested, create product accounts, provide user and technical support,
enforce our terms of business, report product usage information to our customers,
report to our content and technology providers, contact you about renewal of your subscriptions,
and other related administrative tasks.
Product personalization:to deliver personalized functionality in our services,
for instance, we may retain your browsing and usage information to make your searches within our
services more relevant. We also analyze product usage information to understand which content and
tools are most useful for our users and to allow us to deliver and suggest tailored content,
features, and other Monrae Group services and products that we believe may interest you.
Product analysis and development:to analyze the functionalities we offer and to
improve the design and content of our services (including sharing your personal data across our
services allowing us to make all our services more intuitive and user-friendly) we may use
information collected on our services, usually in aggregated form. This helps us to better
understand your use of our services and to enhance your enjoyment and experience. We may also
provide information about your use of the services to a third party who has made the services
available to you (for instance, your employer).
Marketing:to send you marketing messages for Monrae Group products that may
interest you (see Section 8– Consumer Rights and Choices for information on
managing your marketing preferences). We do not disclose your contact information to third parties
for their marketing purposes.
Product content:to organize and include information in our services we use
publicly available sources to collect data. We may also use personal data which you choose to
make available in our services for peer connection and related collaboration.
Security:to protect the security of our IT systems, architecture and networks as
well as to prevent misuses of our services.
Legal rights:to exercise our rights, and to defend ourselves from claims and to
comply with laws and regulations that apply to our group or third parties with whom we work.
Business restructuring or similar transactions:to participate in, or be the
subject of, any sale, merger, acquisition, restructure, joint venture, assignment, transfer or
other disposition of all or any portion of our business, assets or stock.
4. Recipients of the data
Your personal data will, depending on the purposes of processing, be disclosed to different individuals
and organizations, including:
Employees and contractors of the Monrae Group :whose roles require access to your
data. Our personnel is bound to confidentiality terms which cover their obligations to protect
The account administrator or the person providing you access to our services:, in
the case of corporate subscriptions.
Service providers:who process personal data on our behalf (“processors”);
for example Cloud computing providers and web analytics services like Google Analytics and credit
card payment processors. Such vendors are contractually bound to protect your data to the same
standard as set out in this Notice and, in the case of credit card payment processors, to meet the
Payment Card Industry Data Security Standard (PCI DSS).
Professional advisors :such as legal counsel and information security
professionals where reasonably required to protect our rights, users, systems and our services.
Prospective and actual buyers, sellers, advisers or partners:in relation to any
sale merger, acquisition, or similar corporate event involving Monrae Group.
Government agencies, law enforcement, courts and other public authorities:where we
have a duty to disclose your personal data by law.
Subscribers to our services:If your personal data is collected from public sources
for inclusion in our product databases and any personal data you choose to provide to us for
display in our services (for example, in profiles and when using online forums), your personal data
will be accessed by users of our services.
Other third parties you have asked us to share information with:e.g. if you upload
information into a public platform or forum that is publicly accessible.
5. Data security
Monrae Group maintains appropriate administrative, technical, and physical security measures to protect
your personal data from accidental loss and unauthorized access or use. These measures include
encryption, firewalls, roles-based data access, intrusion-detection software, and physical access
controls to data centers. However, we cannot guarantee that loss, misuse, unauthorized acquisition,
or alteration of your data will never occur.
6. Data retention
We store your personal data throughout the period of your relationship with us and retain it for as
long as necessary to fulfill the purposes for which we collected it, including for the purposes of
satisfying legal, accounting, or reporting obligations or to resolve disputes. For more information on
how long we store your data, please contact us at firstname.lastname@example.org.
7. Consumer rights and choices
You may at any time ask for access to the data that we hold about you, and request its correction or
erasure, or that we cease to process it (see Section 11 — Contact Us).
Within some of our services, you can make privacy-related choices such as deciding how much information
you may wish to make available to others or whether you wish to be contacted for a specific purpose.
We may send you marketing communications, for example, event invitations, white papers, and information
about our services that may interest you. We will obtain your prior consent to do this when your local
law requires it.
You can opt out of our marketing communications at any time – all Monrae Group marketing e-mails
contain an “unsubscribe” or “manage my preferences” link.
Our services may contain links to third-party sites. Please be aware that Monrae Group is not
responsible for the privacy practices of any third-party sites. Therefore, we encourage you to read the
privacy statement of each and every site that you use that collects personal data about you.
9. Further privacy information relating to our products
This Notice only relates to our processing of personal data where we make decisions about how data is
treated (Monrae Group as a controller).
Some of our customers may enter your personal data into our services or provide us with your personal
data in order for us process such data on their behalf. We do not make decisions about how your
personal data is processed in those instances (Monrae Group as a processor). To find out more about
how these customers treat your personal data, you should refer to their own privacy notices to you.
Please contact us at email@example.com if you would like more information about how we process
personal data as a processor.
Where we need to give you additional information about how your personal information is used in
relation to specific Services we will provide separate or additional privacy notices.